Technician (“we”, “our”, “us”) is the dedicated tool for the technical support team inside the compound, designed to manage and execute maintenance requests quickly and accurately.

Through this app, technicians can receive requests submitted by residents via the Markaz App, track each task step by step, and update the status until completion.

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use the app.

1. Information We Collect

We may collect the following types of information:

Personal Information:

Such as technician name, phone number, email (if provided), login credentials, and location data (if enabled).

Work Data:

Details of assigned maintenance requests, request status (In Progress – Completed – Delayed), notes, and photos added during the job.

Device Information:

Such as device type, operating system, and usage data to help improve app performance.

2. How We Use the Information

We use the collected information to:

Receive and manage maintenance requests from residents.

Allow technicians to track and update request progress.

Improve communication between technicians and management.

Send instant notifications about new or updated requests.

Enhance service efficiency and app performance.

3. Information Sharing

We may share information only in the following cases:

With compound management or the maintenance department to monitor and track work progress.

With authorized technicians within the same team for task coordination.

When required by law or to protect our legal rights.

We do not sell, rent, or share your personal data with any third parties for marketing purposes.

4. Data Security

We apply appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or disclosure.

However, please note that no electronic system or method of transmission over the internet is 100% secure.

5. Data Retention

We retain your information only for as long as necessary to fulfill the purposes described in this policy or as required by law.

6. Your Rights

As a user (technician), you have the right to:

Access and review your stored information.

Request correction or deletion of your data.

Withdraw your consent to data collection or processing.

You can exercise these rights by contacting us at: 

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted within the app, and the “Last Updated” date at the top will be revised accordingly.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

+97477661654